FAQS
Frequently Asked Questions
Our FAQs cover everything you need to know about caravan, motorhome, boat, and container storage – from security and access to booking and insurance options. If you can’t find the answer you’re looking for, get in touch and we’ll be happy to help.
What documents do I need to bring when setting up storage?
You’ll need photo ID, proof of address (e.g., two recent utility bills), valid insurance documents, and proof of ownership (CRiS registration for caravans or V5 for motorhomes).
When can I access my caravan or motorhome?
Our gates are open daily: 6am till 9pm
Are you open on bank holidays?
Yes, except on Christmas Day, Boxing Day, and New Year’s Day.
Do I need to book ahead before visiting?
No – you can collect or drop off your vehicle at any time during opening hours without prior notice.
How secure is the site?
Very secure. We have keycard-controlled access, 24/7 CCTV, floodlighting, and perimeter fencing. Gates are locked overnight, and we are a CaSSOA Platinum-rated site.
What payment methods do you accept?
Debit / credit cards, bank transfer and standing orders available
Can I switch to a different vehicle size or type?
Yes, if the space allows. Like-for-like swaps are simple, but larger vehicles may require a different pitch.
What happens if I decide to leave?
We need 30 days’ notice, and your key fob must be returned on your final day.
What if I lose my key fob?
A replacement costs £30.
Can I sell my caravan or motorhome while it’s on site?
No – vehicles must be removed from the site for viewings or sale.
Do I need insurance?
Yes, insurance is mandatory. We are not responsible for loss, damage, or theft of items stored inside vehicles.
Can someone else work on or collect my vehicle?
Yes, but they must have your permission, sign in/out, show ID, and carry valid public liability insurance.
Do you have water or electricity on site?
We have a water supply, but no power points.
Leave Your Phone Number,
We'll Call You
Leave Your Phone Number,
We'll Call You
Contact Us
Do you need a secure space for your caravan, motorhome, or personal or business storage? Contact us today to check availability or arrange a visit. We’re easily accessible in Castleford and welcome both individual and business storage customers.
Contact us
For More Information Call Us
Address
- Hunt Street, Whitwood Mere, Castleford, West Yorkshire, WF10 1NS
